Super smooth process from start to finish,customer service was great,the item arrived on time.It was very well packaged,with my very own instruction booklet clearly attatched to the front,all the poles where safely wrapped together,it included a full size spanner and some cotton gloves to handle the copper pipes properly without marking them.The instructions were so easy to follow and the rail was up within a couple of minutes...and it is beautiful! I immediately added my own decor to it and it looks better than I imagined.I can’t wait to put this pride of place at my wedding.Thank you so so much!Could not reccomend this seller enough,you won’t be disappointed xxx